Privacy Policy for VisiScore.ai

This Privacy Policy governs the collection, use, and management of personal and organizational data by VisiScore.ai, a platform operated by Double R Solutions Inc. This document outlines our data processing practices for users interacting with our application, website, and associated services.

Information We Collect

We collect information to operate our platform and provide analytics regarding your brand's visibility across generative AI engines. The data we collect falls into the following categories:

Account Information: When you register for a free trial or paid subscription, we'll collect your name, professional email address, company name, and authentication credentials.

Billing Information: If you upgrade to a paid tier, our third-party payment processors will collect standard billing details, including credit card information and billing addresses. We don't store full credit card numbers on our servers.

Platform Input Data: We're storing the target keywords/prompts, competitor domain names, and specific URLs you input into the dashboard to generate your VisiScore and related analytics.

Usage Data: We automatically collect diagnostic and usage metrics when you access the platform. This includes IP addresses, browser types, interaction timestamps, and navigation paths within the dashboard.

How We Use Your Information

We process the collected data strictly for the following operational and administrative purposes:

Service Delivery: To execute automated scans across Google AI Overviews, ChatGPT, Gemini, Claude, and Perplexity using your inputted keywords/prompts and generate the resulting visibility reports.

Account Management: To administer your subscription, process transactions, and send essential service updates or technical notices.

Platform Optimization: To analyze usage patterns and improve the rendering of complex data visualizations and time-series graphs within the application.

Customer Support: To address inquiries, troubleshoot technical issues, and respond to requests regarding your account.

Interactions with Third-Party AI Engines

VisiScore.ai functions by programmatically querying third-party generative AI platforms to assess brand share of voice and link attribution.

Query Execution: The keywords/prompts and competitor domains you input are transmitted to these external AI engines to retrieve visibility metrics.

Data Anonymity: We won't transmit your personal account information, email address, or billing data to these third-party AI engines. The queries executed on your behalf are isolated from your identifying personal data.

Data Sharing and Disclosure

We don't sell your personal data. We'll only share information with external parties under the following specific conditions:

Service Providers: We engage trusted third-party vendors for cloud hosting, payment processing, and email communication. These providers are contractually obligated to safeguard your data and utilize it solely for the services they're providing to us.

Legal Compliance: We'll disclose information if mandated by law, regulatory frameworks, or enforceable governmental requests to protect the legal rights and operational integrity of Double R Solutions Inc.

Business Transfers: In the event of a merger, acquisition, or asset sale, user data will likely be transferred as a core business asset, subject to the constraints of this existing policy.

Data Security and Retention

We implement industry-standard cryptographic protocols and secure server architectures to protect your data from unauthorized access, alteration, or disclosure. We'll retain your account information and historical tracking data for the duration of your active subscription. Upon account deletion, we'll purge your personal identifying information within standard administrative timeframes, though we may retain aggregated, anonymized search volume and visibility metric data for our internal analytical models.

Your Privacy Rights

Depending on your jurisdiction, including applicable provincial and federal regulations in Canada, you've got specific rights regarding your personal information:

Access and Portability: You may request a copy of the personal data currently associated with your account.

Correction: You've got the right to amend inaccurate or incomplete personal information.

Deletion: You may request the deletion of your account and associated personal data, subject to legal retention requirements.

Changes to This Policy

We'll update this Privacy Policy as our platform evolves or as required by regulatory changes. We'll notify active users of material changes via the email address associated with their account prior to the new terms taking effect.

Contact Information

For inquiries regarding this Privacy Policy or to exercise your data rights, please contact our administrative team at privacy@visiscore.ai.